Shipping policy

1. Order Processing Time

All orders are processed and handed over to our shipping partners within 2-4 business days. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

2. Estimated Delivery Times

To keep our prices low and offer a wide variety of unique products, we ship directly from our international fulfillment centers. Please note the estimated delivery windows:

• United Kingdom / USA / Europe: 7 - 15 business days

• Rest of the World: 10 - 20 business days

Note: Delivery times are estimates and may vary due to external factors such as customs processing, seasonal peaks, or postal delays.

3. Shipping Rates

We are pleased to offer Free Standard Shipping on all orders [OR: insert your flat rate here, e.g., £4.99]. Shipping costs, if applicable, are non-refundable.

4. Tracking Your Order

Once your tracking number is active (typically 3-5 days after shipment), you can track your parcel directly through our "Track Your Order" page or via third-party tracking sites like 17Track.

5. Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Multiple Packages

If you order multiple items, they may arrive in separate packages at different times. This is because we source products from different specialized warehouses to ensure you get the best quality.

7. Lost or Missing Packages

If your tracking information states that your package was delivered but you have not received it, please contact your local post office first. If the issue remains unresolved after 45 days from the ship date, we offer a Full Refund or Reshipment guarantee.